While working as an Account Manager for Cinch I.T. of Worcester MA, Jay Small had a “light bulb” moment when he realized that he did not need to be a technician or an experienced IT professional to run a successful Cinch I.T. franchise. This was a revelation to Small, and it’s what gave him the idea to own a franchise himself. Today, Small is a multi-unit franchise owner of the Woburn and Newton, Massachusetts territories. He and his team provide outsourced managed IT services targeted to small and medium-sized businesses. Small has already helped many businesses by taking care of all their IT needs so that they can focus on running their businesses. Cinch I.T. handles all of their technology needs for one easy-to-understand and predictable price.