Cinch I.T. computer support brand aims to provide small businesses with the support of a large-scale I.T. team.

November 24, 2020, // Franchising.com // WORCESTER, MA – At a time when business owners are relying on remote I.T. support more than ever, one of the leading technology franchises in the United States is launching a national expansion plan. Their goal is to provide tech support to businesses navigating the abrupt shift to remote work. Cinch I.T. delivers businesses of all sizes with enterprise-level I.T. support at the fraction of the cost of an in-house I.T. branch, and its support services have been utilized more than ever during the pandemic. The Massachusetts-based brand plans to expand to cities across the country and open as many as 12 new locations in 2021.

Despite businesses across America needing to cut costs throughout the pandemic, Cinch I.T. has lost zero customers. Due to the increased demand for the I.T. and cloud computing solutions required for remote work, they’ve thrived. The brand’s support calls tripled as businesses adapted to help employees work seamlessly at home. Cinch I.T.’s technology franchises provide small businesses the resources of over 40 people at a fixed low cost.

Predictable Recurring Revenue

What makes Cinch I.T. stand out for both customers and franchisees is its “secret sauce” opportunity. For example, Cinch Central handles over 80-90% of all I.T. help tickets and includes a centralized support system. Therefore, this support system brings confidence to both the customer and the franchisee. The customer understands that, similarly, a large team of people can handle their needs at any time. Beyond that, the different location owners know that they will have plenty of time to connect with local businesses. However, they will only have to do on-site repairs a small percentage of the time. As a result, technology franchises enter every client conversation and interaction with the full support of Cinch Central at their back.

Increase in Remote Work

“What we see right now is that in-house technicians are struggling to handle the increase in I.T. responsibilities that come with remote work,” said Rick Porter, President of Cinch I.T. “We have been able to show businesses how important the support of a large-scale I.T. department is. Small and midsize businesses are increasingly dependent on technology but lack the personal expertise and resources to manage it themselves.”

The brand provides remote and on-site computer support, and services include I.T. support plans, network security, backup/disaster recovery, cloud computing, cybersecurity software, tech consulting, and more. Cinch I.T. is currently looking at Texas, Florida, Michigan, Illinois, Pennsylvania, North Carolina, South Carolina, Connecticut, and Georgia for expansion. While most technology franchises depend on the local owner to operate most aspects of the business, Cinch I.T.’s hands-on approach facilitates day-to-day operations. Their package includes centralized client support, tech consulting, 24/7 network and hardware monitoring, hardware and software sales and distribution, and centralized billing.

About Cinch I.T.

Since 2004, Cinch I.T. has been providing customer-focused I.T. support for businesses of all sizes. As one of the leading technology franchises in the country, Cinch I.T. is known for its fast and friendly service. Also, Cinch’s franchising service consistently ranks as one of the fastest-growing franchises in business publications. The company has won awards in the Worcester Business Journal, Inc. 5000, the Channel Co. CRN, and more. To learn more, visit cinchit.com, or for more information about franchise opportunities, visit cinchfranchise.com.

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